Frequently asked questions
We've collected the most frequent questions about premium rentals. Didn't find your answer? Contact us at info@aurexrent.pl or +48 791 276 666.
Who can drive the rental car?
21 years old and a driving licence held for at least 2 years. Only drivers listed in the contract may drive.
What documents do I need at pickup?
Documents are checked during online verification on the site. On-site checks are spot checks: ID or passport and driving licence. We do not check a card in the driver's name at handover.
How much is the refundable deposit and when is it paid?
The deposit amount is on each car page. You pay at handover by transfer, card pre-authorization or cash. We release the main part within 48 hours after a damage-free return; a small part stays blocked for 30 days in case of fines.
What insurance is included?
Compulsory third-party cover and comprehensive insurance are included. The customer's own share depends on the model. You can buy extra insurance and lower the deposit — amounts are in the car offer.
Is there a mileage limit?
The mileage allowance is per day and depends on the car. The exact figure and the charge per extra kilometre are on the chosen car's page and in the "Km included / day" column of the /price table.
Can I take the car abroad?
Driving abroad needs written consent before handover. The rental covers Poland; leaving the country has an extra insurance surcharge — countries are set in the contract.
What documents does a company need?
At handover a company only needs the driver's documents: licence plus ID or passport. We do not require a registry extract, tax number or a separate authorized signature on site.
Where can I pick up and return the car?
Pickup and return at our Warsaw branch. Airport, hotel or office — by agreement. Delivery in Warsaw outside the handover point: 100 zł.
How much does delivery to Warsaw Chopin Airport cost?
There is no fixed Chopin delivery price. We confirm the exact amount together with the booking — it depends on the car and the date.
Where exactly do I pick up the car at the airport?
The WAW meeting point is agreed in advance from your flight number and terminal. The car is waiting when you land.
Can I also return the car at the airport?
Yes — we can collect at the airport, your hotel or any Warsaw address, 24/7, by prior agreement.
Can I cancel or reschedule the booking?
Free cancellation up to 48 hours before pickup. Terms for a later cancellation are confirmed when you book.
How fast do you confirm a booking?
We confirm bookings as quickly as we can. One hour is not a guaranteed deadline.
Is support available at night?
Support is available 24/7 — phone, e-mail and WhatsApp. From last-minute bookings to help on the road.
Is there a discount for long-term rental?
Up to 25% off on rentals of 30+ days. Daily, weekly and monthly rates are on the car's price list.
Can I add a second driver?
Every extra driver must be listed in the contract. Same thresholds: 21 years old and a licence held for 2 years.
What fuel level should I return the car with?
Return the car with the same fuel level as at pickup. A lower level: refuel cost plus a handling fee.
How do I pay for the rental and the deposit?
The deposit is paid by card, transfer or cash at handover. A company rental must be paid before the car is collected.
Do you invoice companies?
We issue an invoice. A company rental must be paid before the car is collected.
Can I smoke in the car?
Smoking in the car: 1,000 PLN. Heavy soiling beyond normal use is charged at actual cleaning cost.
What if I return the car late?
A late return has an extra charge. We confirm the exact amount when you book.
What is the minimum rental period?
From 1 day. Longer rentals have a lower daily rate — the 1–3 / 3–10 / 10–14 / 14–30 / 30+ day grid is on the car page.